Policies & Procedures

WELCOME TO A Fitness © Online

 A Fitness Gym customer service is open 11:00am to 3:00pm eastern time Mon-Sat & closed on Sunday.

For faster service call us at +1-305-923-7585, if we miss your call we are are probably on the other line. You can wait for a call back or call us back. No one will answer the phone after business hours.

You have just made a decision for a healthier and happier lifestyle for years to come and you have chosen the best place in the south to accomplish your health and fitness goals!

Please take a few moments to go over the enclosed material, which covers a variety of services and activities offered at A Fitness©.

The staff is here to help you, so please call on us with any questions you may have. Our aim is to inspire confidence in your health and fitness!

Sincerely, A Fitness.



The Management of A Fitness© Centers has created the following general Club Policies and Procedures (“Club Policies”) in order to provide a safe, healthyand happy environment for Members, Guests and Employees. As usedthroughout, the term “Member” includes the actual paying member, a trade orcomplimentary member, master or sub-member, his/her family members and anyguests. The term “Club” or “Clubs” refers to all A Fitness© Centers. These club policies are incorporated into the membership agreement. The Clubs reserve the absolute right to alter and amend these Club Policies from time to time as the Clubs deem necessary. Notice of any such changes will be given to the Member and will, until revoked, be binding on theMember. A complete listing of the Clubs’ policies and procedures is availablethrough individual departments.


A Fitness© Center is a private club and as such shall have the right to suspend or withdraw membership privileges from any Member who, in the Club's sole discretion or opinion, engages in conduct considered to be inappropriate or unacceptable, or amounts to a breach of the Club Policies and Procedures, or is in any way detrimental to the Club, any of its employees, or any other Member. Any membership termination or expulsion shall be ef fective imme diately and no par t of a Member’s previous paymentswill be refunded. If a Member is suspended, that Member forfeits all privileges to Club membership and shall not be entitled to any repayment of any fees or dues while the membership is suspended. Further, the Club may at any time, with or without cause, forany reason, terminate a Member’s membership upon providing thirty (30) days advancewritten notice of such termination. Only upon such a termination will the member be refunded any membership fees paid in advance or unused.

2.) The club offers several types of memberships. Please see a Membership representative for more details. In general, the Clubs have master members (primary) and sub-members. Master members are the first members in each membership and sub-members are additional direct family members on the same membership. A member may cancel his/her membership at any time by giving written notice before the last day of the month that the cancellation is to apply.

3.) All application fees, monthly dues and other Member payments are non-refundable, unless otherwise stated in these Club Policies.

4.) Membership cards will be issued to all Members. They must be presented at the front desk upon entering the Clubs. Membership cards remain the property of the Clubs and are non-transferable. Any lost or stolen cards should be reported immediately and should be replaced as soon as possible for a fee of $5 plus tax.

5.) A Member is entitled to use the Club’s facility provided the Club may, at any time, close all or part of its facilities for any period of time, with or without notice, in connection with any cleaning, repair, alteration or maintenance work or for reasons beyond the control of the Club. The Clubs reserve the right at any time without prior notice to set aside Club facilities for tournaments, exhibitions, or social events. Dues will not be adjusted or credited for closure to any venues.

6.) Members who join under a “Satellite-Only” Membership have access to any club, with the exception of Friday at noon through Sunday. They must present their card and pay a half-price guest fee (the price of the regular guest fee). Members who join an All-Clubs Membership may use any club at anytime during club hours.

7.) Children 13 years or younger must be accompanied by an adult at all times at the locations, unless they are registered for a program, otherwise they must be in childcare. For the 24-hour access, it is available only to adults only ages 18 years and older at all times. Parents who leave their young children (under 14 years old) at the club will be called and requested to come and pick them up. (Repeated abuse of this policy will result in termination of membership). Children over the age of 4 may not enter changing rooms or other areas reserved for the opposite sex, regardless of whether they are accompanied by an adult. 

8.) All guests must pay the applicable guest fee and provide a valid picture I.D., guests who are 13 years or younger must have an adult parent or guardian sign a release form and the adult parent or guardian must remain with the guest for supervision at all times. Guests ages 14-17 must have an adult parent or guardian accompany them to the club and sign the release form.

9.) Parents must remain on club premises at all times.

10.) Parents must drop off and pick up children at the sites of team sports and/or classes. A Fitness© is not responsible for children dropped off or picked up at the door.

11.) Members must notify the Club of any circumstances affecting their health which may be exacerbated through continued use of the clubs facilities or equipment.

12.) Before using any exercise equipment the Member has the right to meet with one of the Club’s trainers, free of charge, for instruction. The trainer will provide instruction at a mutually convenient time on the proper use of all equipment the Member intends to use. If at any time while using any equipment at the clubs, the equipment breaks or malfunctions, the Member must stop immediately and report any and all equipment problems to the club.

13.) Use of personal trainers, coaches, or instructors who are not employed or retained by the Club is prohibited while on Club premises (i.e., Members cannot use outside trainers inside the club). If a Member requests additional training or instruction from a Club personal trainer those arrangements, fees, and payments must be made through the Clubs. No fees or money are to be directly paid to any individual Club employee for any training, exercise or fitness services, classes or programs. Personal training sessions are non-transferable and non-refundable. There is a 24-hour notice of cancellation policy. Full payment of services will be charged for cancelled appointments with less than 24 hours notice. There are no refunds for untimely cancelled or unused sessions.

14.) All members may either bring their owntowel or enroll in the Club’s towel service for anadditional charge. Towel service is complimentary for Members who pay for private lockers.

15.) Child care is available for members with children from six (6) weeks old through five (5) years old and for Heritage members with children six (6) weeks old through thirteen (13) years old.

16.) Reservations are required and there is a two hour limit per child for a maximum of 6 days a week. Parents/guardians must remain on Fitness Center premises at all times. Further,

a.) The Club reserves the right to deny access to any child who appears to be sick.

b.) Children kept home from school due to illness are not allowed in Child Care.

c.) All baby bottles and drink containers must be non-drip and labeled withthe child’s name.

d.) Parents/guardians will be notified of any misbehavior. The clubs reserve the right to prohibit any children from child care due to behavior problems.

e.) Club employees will try their best to console any crying children. If their efforts are ineffective after a reasonable time, Club reserves the right to page the parent/guardian.

f.) Children under nine months old must be in a car seat or stroller.

g.) The following are not allowed in the child care area: Sharp or pointy objects, glass objects, plastic bags, markers, food or snacks (other than that provided by the parent/guardian and approved by the Club).

16.) Smoking or the use of any other tobacco product or e-cigarettes is strictly prohibited anywhere on Club premises or within 50 feet of Club entrance.

17.) No outside alcoholic beverages or illegal drugs or narcotics of any kind are allowed at the Clubs. No outside food or drinks are allowed. 

18.) Pets are not permitted on Club premises (except guide dogs).

19.) The use of cell phones in all training areas,exercise studios, and locker rooms is strictly prohibited. Cameras or other image- capturing devices are strictly prohibited in all areas of the Clubs, except with prior Club approval. You are welcome to use cell phones in the lobby and entrance areas and in other unrestricted areas as posted in the Clubs.

20.) No soliciting, horseplay, violent or aggressive behavior is allowed inside Clubs or within 50 feet of any Club premises.

21.) Valuables and personal property should not be brought to the Clubs. Personal items should be locked in lockers at all times. The Clubs will not be liable or in any way responsible, for any direct or indirect loss, theft, or damage to any property brought onto Club premises or placed in any lockers.

22.) Shirts and shoes must be worn at all times inside the Clubs. No black-soled or street shoes are permitted on any court surfaces or in any exercise areas. Members must wear a form of dress appropriate for the time of day and place on all occasions while inside the Clubs.

23.) The satellite Clubs offer beverages and other items at the front desk.



 Club Hours:

Mon.-Fri. 5:00am 10:00pm Saturday 7:00am 7:00pm Sunday 7:00am 7:00pmHeritage: Staffed Hours: Mon.-Fri. 5:00am 10:00pm Saturday 8:00am 4:00pm 24-Hour Service

Staffed Hours:

Mon.-Fri. 7:00am- 8:00pm Sat. 9:00am 12:00pm 24-Hours Service

*Hours may vary depending on seasons or unforeseen circumstances.

E.) Club Usage
Members who have a Satellite- only” membership may use those clubs at any time they are open. They may use club after 12:00 p.m. on Friday, and all day on Saturdays & Sundays. If a satellite club member wishes to use the club on a weekday, they must present their card and pay 1/2 the price of the regular guest fee. Members who have an All- Clubmembership may use any club at anytime during club hours.

F.) Parking

Validated parking is available. Mon.-Fri. 5:00am 8:00pm Validated parking is not needed from the hours of 8:00pm-5:00am

G.) No outside food or drink allowed.

H.) No soliciting allowed on premises without management approval.


All guests must pay the applicable guest fee and provide a valid picture I.D. Guests 13 years old and younger must have a parent/ guardian (18 years of age or older) sign the release form and remain to supervise the children. Guests 14-17 years old must have parent/ guardian (18 years of age or older) accompany them to the clubs and sign the release form. A member may bring in a maximum of 5 guests per visit. J.) The Clubs are not responsible for any lost or stolen items of members or their guests.

K.) For everyone’s safety, horse play isnot allowed at anytime.

L.) These policies are designed to help maintain members’ privacy and tocreate the best workout environment for our members.

SHIPPING - We are not accountable for lost packages, contact USPS to be reimbursed. We do handle damaged packages. Please contact our customer service line.


A.) Master members are the primary members in each membership. Sub- members are additional familymembers on the same membership. Sub- members are spouses or immediate family members under 21 years old, and living in the same house hold or grand children underage 14 only, where the primary member is a grandparent. All changes to membership status will become effective on the 1st day of the next month.

B.) All medical holds must be accompanied by a doctors notice detailing the medical reasons for placing the membership on hold. This request must be submitted in writing prior to the 1st day of the month that the membership is to be placed on hold. A member who has his/her membership on hold may not use the club or charge anything to his/her account. Also, if the master member is on hold, all sub-members will be on hold as well. When the membership is reactivated, all of the sub- members will be reactivated unless deleted at time primary member reactivates.


A.) 1. Before using any equipment for the first time, the member should meet with a trainer.eB.)  No children under 14 allowed for their own.

  1. C.)  No food or drinks allowed, except water bottles or closed drink containers.

  2. D.)  Shirts and closed-toe shoes required in all weight room and cardiovascular areas.

  3. E.)  Shirts required in all fitness areas and classes.

  4. F.)  No dumb bells allowed outside the weight room.

  5. G.)  No towels near moving parts of machines.

  6. H.)  Gym or duffle bags are not permitted.

  7. I.)  Please re-rack weights after using plate loaded equipment.

  8. J.)  No cell phone use allowed in exercise

    areas or locker rooms.

  9. K.)  Outside personal trainers are not permitted.

  10. L.)  Specialized program rooms are off

    limits to general membership without supervision of EFC employee.


All new members are assigned a Personal Trainerfree of charge. Starting with your goals, we design a workout program best suited for your needs and lifestyle. Once your goals are set, your personal trainer is your information source, liaison, and problem solver in the club. You can talk with him/her about anything concerning the Club or your fitness needs. He/she will either help you or direct you to the person who can. In a nutshell, youre not alone.Your Personal Trainer is there to help. (Members can not use outside trainers in any clubs.)


No matter what your goals, training department is able to design a personalized training and conditioning program to meet your specific health and fitness goals. We offer a variety of programs for all ages and abilities. Have the opportunity to work with the most educated and enthusiastic fitness professionals in the country. Whether you are looking to increase motivation, lose weight, improve performance or lean muscle mass, reduce injury or muscle imbalances, or participate in one of our Medical Fitness programs, Personal Training Staff has the experience to help you obtain your desired fitness goals. Our trainers are certified by accredited national organizations such as ACSM, NSCA, NASM, and ACE and/or have a Bachelor’s or Master’s degree in Exercise Physiology or related field. All clients receive comprehensive exercise testing to determine individual needs and goals.

Personal Training Packages

  •   One-on-One Personal Training: work in a private setting with your personal trainer

  •   Group Training: you and your training partner(s) in groups of 2-6 members work with a personal trainer

  •   30-Minute Express Training: A 30- minute express workout with a personal trainer for the member with limited time to exercise.

    **We have volume discounts for certain personal training services. The more you buy the more you save.**

Sports Specific Training Program

Sports Performance Team of experts who will design an individualized program to help you improve on-field performance. Each program is designed to meet the goals of each athlete and the sport(s) they are currently participating in, in order to maximize performance. Our certified Strength and Conditioning coach is available for one-on-one training, group training, or team training.


Youth “I Can Do It” Program

The “I Can Do ItProgram is a nationally recognized 12-week weight loss program for children ages 7-17. This program is offered to members and non members of Fitness Center. The participants meet 3 times a week for an hour. Activities include: circuit training, nutrition lectures for parents, a cooking demonstration for parents, and guest speakers. For more information, please call +1-203-923-7585.


Metabolic Study

A test designed to determine your resting metabolic rate, which consists of about 70% of the calories your body burns at rest in a 24- hour period. Knowing your metabolic rate takes the guesswork out of determining how many calories you need to lose, maintain, or gain weight, depending on your fitness and training goals.

Body Composition Assessment

A 7-site skinfold assessment to determine your percentage of lean muscle mass vs. fat- free mass.

Lipid Profile Test

This test will determine your Total, LDL, HDL, and VLDL Cholesterol levels, in addition to triglycerides and blood glucose. You will also receive a cardiovascular risk assessment based on the results. One of our registered dietitians can then develop an eating plan to maintain or improve your results.


When you meet with one of our registered dietitians, you will receive an individually-tailored plan to meet your health, fitness, and nutrition goals. Our nutritionists incorporate clientsfavorite foods into abalanced plan, so it’s not a diet – it’s a plan tofit your lifestyle. They will help you determine appropriate calorie ranges, as well as optimal ratios of carbohydrates, protein, and fat. They follow up with clients as needed for fine-tuning or evaluation.

One-on-one or family consultations are also available. To schedule a nutrition appointment, contact our nutrition team.

Additional services include recipe analysis, and grocery store tours, corporate workshops, seminars and a variety of body testing tests as liste and seminars. To schedule a nutrition seminar, contact our Nutrition Program Manager.


  1. 1.)  Most fitness classes are complimentary for members. Guests are also allowed to attend; however, children under 14 are not allowed to participate in adult group fitness classes.

  2. 2.)  Fit classes do require pre-registration with the Group Fitness Manager.

  3. 3.)  Aerobics classes range from beginner to advanced levels.

  4. 4.)  Hours vary from early morning through the evening. A weekly schedule is available at the front desk.

  5. 5.)  No cell phone use in classes.

  6. 6.)  Before attending a class for the first

    time, it is advisable to arrive a little early and introduce yourself to the instructor and let them know this is your first time.

  7. 7.)  Proper attire and closed-toe, closed heel shoes are required.


Leagues and private lessons are available. Equipment rental is available at the front desk.

1.) Children under 14 must be supervised at all times.

2.) No dark-sole shoes allowed.

3.) Eye guards are required for minors 
and recommended for everyone.

4.) Reservations are recommended and 
can be made up to 1 day in advance. 

5.) May use the court up to 1 hour at a time unless no one is waiting and if no one has reserved the court.

6.) Inappropriate language or actions will not be tolerated.


  1. 1.)  11 laps = 1mile

  2. 2.)  Use for walking, jogging, or running

  3. 3.)  For their own safety, no one under 14 is

    allowed to use the track.

  4. 4.)  No food or drinks are allowed.

  5. 5.)  Run in the directions of the arrows

    (changes daily).

  6. 6.)  No side-by-side walking. Everyone

    must stay in proper lanes.

  7. 7.)  No dumbbells allowed.

  8. 8.)  No cell phone use is allowed.


  1. 1.)  No food or drink allowed on the basketball court.

  2. 2.)  No dark soled shoes allowed.

  3. 3.)  No hanging on nets or rims. No


  4. 4.)  The basketball court is subject to club e.reservation and free play may be
    suspended at the club’s discretion.

  1. 5.)  Follow ALL RULES posted on the court.


Massage services are available to members and guests as an added service. Treatment options include Deep Tissue, Hot Stone, and the Basic Swedish Massage. To view appointment availability and to book an appointment, please contact the club.


Daily use lockers are available at all clubs and free of charge. Members must bring their own lock and be sure to remove all items daily. Possessions cannot be left overnight.


Visit to stay up to date or get all of your questions answered about programs and services.